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Terms & Conditions - Siam Gems Club
1. Scope & Acceptance
These Terms and Conditions (“Terms”) apply to all purchases made through our online store, regardless of the customer’s country of residence. By placing an order, you confirm that you have read, understood, and agree to be bound by these Terms.
In the event of any conflict between these Terms and other agreements or communications, these Terms shall prevail unless mandatory consumer protection laws of your country provide otherwise.
2. Products
- We specialize in high-quality, natural gemstones and select jewelry pieces.
- Product images and descriptions are provided for reference only. Due to the natural characteristics of gemstones, slight variations in color, shape, and inclusions may occur.
- We describe all gemstones to the best of our knowledge, based on visual assessment and, where available, gemological certification.
- All gemstones are sourced with care, in line with industry best practices and through trusted, long-term partners.
3. Orders & Payments
- Orders are confirmed once full payment has been received.
- We accept Visa, MasterCard, PayPal, PromptPay, and bank transfer. For bank transfer or local QR payment, please contact us directly.
- All prices are listed in US Dollars (USD). Currency conversion fees or charges from your payment provider are your responsibility.
- Prices may change without prior notice, but confirmed orders will not be affected.
4. Shipping & Delivery
- We offer worldwide shipping via reliable courier services.
- Shipping costs and estimated delivery times are shown at checkout.
- For SGC Members, special shipping conditions may apply (see Membership Terms).
- Delivery times are estimates only and are not guaranteed.
- We are not responsible for delays caused by customs, courier issues, or unforeseen events.
- Customers are responsible for all import duties, taxes, and compliance with import regulations in their country.
Note: Always verify import and possession rules for gemstones in your country before purchasing.
5. Risk of Loss
EU consumers: The risk of loss or damage passes to you once the goods are physically delivered.
All other customers: The risk passes to you upon handover to the courier.
6. Returns & Refunds
6.1 General
We take great care to ensure the quality and authenticity of our gemstones. You are encouraged to contact us with any specific questions before purchase.
6.2 Eligible Returns
- The item is defective,
- The item was damaged during shipping, or
- You received the wrong item.
To qualify, contact us within 3 days of delivery with clear photos of the issue. If approved, return the item within 7 days of approval in its original, unworn, and undamaged condition.
6.3 Non-Returnable Items
- Change of mind or preference.
- Customized, resized, or altered items.
- Items marked as “final sale” or “clearance.”
6.4 Refunds
- Once returned items are inspected, we will notify you of approval or rejection.
- Approved refunds will be issued to the original payment method within 7–10 business days.
- Shipping fees, customs duties, and payment transaction fees are non-refundable.
6.5 Exchanges
We do not offer direct exchanges. Please return the original item (if eligible) and place a new order.
6.6 Damaged or Incorrect Items
If you receive a damaged or incorrect item, notify us within 48 hours of delivery with photos. We will arrange for a replacement or refund at no extra cost. Return of the item is required.
7. Withdrawal Rights for EU Consumers
If you are a consumer residing in the European Union, you may have the right to withdraw from the contract within 14 days of receiving your goods, except in the following cases where the right does not apply:
- Goods made to your specifications or clearly personalized.
- Goods that have been altered, resized, or otherwise modified at your request.
- Items purchased as part of a clearance or final sale.
If the right applies, you must inform us in writing before the withdrawal period expires. You are responsible for return shipping costs. We will refund the purchase price (excluding shipping and transaction fees) within 14 days of receiving the returned goods.
Full details here: Withdrawal Policy (EU Consumers)
8. Authenticity Guarantee
We guarantee that all gemstones sold are 100% natural and as described. Certificates are provided free of charge for stones above USD 499. For stones below this value, certificates can be provided upon request for an additional fee.
Third-party certificates are provided as an additional service. We are not liable for errors or differing opinions from gemological laboratories.
9. Liability
- To the extent permitted by law, we are not liable for any indirect, incidental, or consequential damages, or for any loss, damage, or injury resulting from the use of our products.
- We do not exclude liability for death or personal injury caused by negligence, fraud, or any other liability that cannot be excluded under applicable law.
10. Privacy
We respect your privacy and handle personal information in accordance with our Privacy Policy. We will only share personal data with third parties where necessary to process your order or where required by law.
11. Governing Law & Jurisdiction
These Terms and Conditions are governed by and construed in accordance with the laws of Thailand, excluding its conflict-of-law rules and the United Nations Convention on Contracts for the International Sale of Goods (CISG).
Any disputes shall be subject to the exclusive jurisdiction of the courts of Chonburi Province, Thailand, without prejudice to any mandatory consumer rights in your country.
12. Changes to These Terms
We reserve the right to update or modify these Terms at any time. Changes apply from the date of publication on our website. Continued use of our services constitutes acceptance of the revised Terms.
13. Contact
For any inquiries, please contact us:
- Email: info@siamgemsclub.com
- Contact form: /pages/contact
Related policies: Privacy Policy · Withdrawal Policy (EU Consumers)
