Return Policy

Effective Date: August 8, 2025

We take great care to ensure the quality and authenticity of our gemstones. If you have any concerns with your purchase, please review our refund policy below.


1. Eligible Returns

You may request a return if:

  • The item is defective,
  • The item was damaged during shipping, or
  • You received the wrong item.

To qualify, please contact us within 3 days of delivery with clear photos of the issue. If your request is approved, you must return the item within 7 days of approval, in its original, unworn, and undamaged condition, including all packaging and certificates provided.


2. Non-Returnable Items

The following items cannot be returned:

  • Change of mind or preference,
  • Customized, resized, or altered items,
  • Items marked as “final sale” or “clearance.”

3. Refunds

  • Once returned items are inspected, we will notify you of approval or rejection.
  • Approved refunds will be issued to the original payment method within 7–10 business days.
  • Shipping fees, customs duties, and payment transaction fees are non-refundable.

4. Exchanges

We do not offer direct exchanges. If you would like a different item, please return the eligible item (if approved) and place a new order separately.


5. Damaged or Incorrect Items

If you receive a damaged or incorrect item, please notify us within 48 hours of delivery with photos. We will arrange for a replacement or refund at no extra cost. Return of the item is required.



6. EU Consumers – Right of Withdrawal

If you are a customer residing in the European Union, you may also have a statutory right to withdraw from your purchase within 14 days.  
Full details can be found in our dedicated [Withdrawal Policy for EU Consumers](/pages/withdrawal-policy-right-of-withdrawal-for-eu-consumers).

 


Contact Us

If you have any questions about our Refund Policy, please contact us at:

Siam Gems Club
📧 info@siamgemsclub.com
📞 +66 82 5915550
📄 Contact Form


 

Unlock our treasures

Rubies

A Glorious Gemstone

The Ruby is the red variety of the mineral corundum and is regarded as one of the four most valuable gemstones in the world due to its hardness and beauty.

The name "Ruby" is derived from the Latin word "rubeus", meaning "red".

While Rubies come in various shades, the market typically recognizes three primary classifications: "Pinkish-Red", "Pigeon's Blood", and "Royal Red". The latter also includes the "Dark Red" Rubies, which are predominantly found in Thailand, Cambodia, and a few East African countries.

The most sought-after and frequently crafted into fine jewelry are gemstones sourced from Thailand, Myanmar, and Sri Lanka. These regions yield the most intense colors and the highest quality gemstones.

The Ruby has captivated humanity for centuries, earning a reputation as one of the most legendary gemstones. Numerous myths and legends have surrounded the Ruby since antiquity; it was said to bring luck and protection against misfortune and evil spirits. Often referred to as the "blood of the earth", the Ruby historically symbolized courage and bravery, while in modern times, it represents love, passion, and energy.

At Siam Gems Club, we showcase the most vibrant hues of this coveted geme. A significant portion of our inventory is sourced directly from the mines in Thailand, with few stones imported from our neighbour Maynmar and through visiting partners from Mozambique and Madagascar. The allure of the Ruby continues to mesmerize, making it a timeless treasure in the world of gemstones.

Explore our Ruby Collection

Sapphires

The World of Sapphires

Sapphires are a captivating variety of the mineral corundum and rank among the most valuable gemstones in the world. Known for their remarkable hardness and beauty, Sapphires are second only to diamonds in terms of hardness, with Rubies which are red corundums, coming close.

The name "Sapphire" derives from the Greek word meaning "blue". When one thinks of Sapphires, the mind often conjures images of exquisite blue gemstones in various shades. These hues range from sky blue and pastel blues to deep indigo and nearly black tones. Each color typically reflects its geographical origin and is classified into numerous shades. Generally, only blue Sapphires without additional qualifiers are referred to simply as Sapphires.

However, the color spectrum of Sapphires extends far beyond blue. Pure corundum is categorized as a white or colorless Sapphire, also known as "Leuco Sapphire", and serves as an alternative in jewelry to white diamonds.

Meanwhile, the distinction between a pink-red Ruby and a pink Sapphire can be challenging to perceive with the naked eye, despite modern lab techniques providing reliable analyses.

Among the rarest and most sought-after is the Padparadscha Sapphire, showcasing a beautiful pink-orange or orange-pink hue, named after the Singhalesian word for lotus flower. Corundums in gem quality that are neither blue, colorless or red are collectively termed "Fancy Sapphires", marked by their distinct colors such as yellow Sapphire.

The Sapphire holds deep historical significance across cultures, symbolizing power, beauty and loyalty, while also being valued in esotericism and healing practices.

At Siam Gems Club, we proudly offer a diverse array of Sapphires in various colors sourced mainly from Thailand, Cambodia, Laos, and other regions, including Australia and Sri Lanka, alongside exquisite pieces from Africa through our traveling partners.

"In the ancient whispers of Persia, it was said that the earth rested upon a colossal sapphire, its deep azure hue reflecting the boundless sky above."

Handmade by Lianne

Lianne is an artist whose essence flows through every creation she touches. With an innate intuition and profound knowledge of gemstones, she crafts not just jewelry, but talismans imbued with love and energy. Each mala, each bracelet, each piece of beauty she creates is a journey, a meditative experience where time dissolves, and inspiration unfolds.

Lianne understands that these pieces are more than adornments; they are bridges connecting the wearer to their inner self and the universe. With every ornament strung, she channels intention, ensuring that the right jewel meets the right soul. Whether you seek it or it finds you, know that each treasure carries a whisper of the divine, inviting peace and harmony into your life.

See Lianne´ s collection

The Significance of Gemstones

Gemstones have held deep meaning for centuries, revered not only for their stunning beauty but also for their powerful symbolism and unique energies. From ancient civilizations to modern-day practices, these precious stones have been believed to possess healing properties, bringing balance and protection to those who wear them. Many cultures associate gemstones with the zodiac, where each stone is said to enhance the traits of specific signs, offering guidance and harmony. Spiritually, gems are thought to help align energies, foster clarity, and support personal transformation.

Understanding the significance of each gemstone can help you choose the best one for your unique needs. Wehther you're seeking healing, spiritual growth, or simply wish to connect with the right energy, this section will guide you in finding the perfect stone that resonates with your inner self.

Let us help you discover the gemstones that truly speaks to you and embrace their transformative power.

Learn about the different stones