Withdrawal Policy (Right of Withdrawal for EU Consumers)

1. Right of Withdrawal

If you are a consumer residing in the European Union, you have the right to withdraw from this contract within 14 days without giving any reason, except in the cases listed under Section 2 (Exclusions). The withdrawal period expires 14 days after the day on which you, or a third party nominated by you (other than the carrier), have received the goods.

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2. Exclusions

• Goods made to your specifications or clearly personalized.
• Goods that have been altered, resized, or otherwise modified at your request.
• Goods that are liable to deteriorate or expire rapidly.
• Items purchased as part of a clearance or final sale.

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3. Exercising Your Right

To exercise your right of withdrawal, you must notify us of your decision to withdraw before the withdrawal period expires.

You can initiate your cancellation directly through your customer account using the cancellation option available for your order.

Alternatively, you may contact us at:

Siam Gems Club
Email: info@siamgemsclub.com
Tel: +66 82 5915550

You may also use the model withdrawal form provided in Section 6, but this is not obligatory.

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4. Effects of Withdrawal

• We will refund the purchase price of the returned goods, excluding shipping costs, customs duties, and payment transaction fees.
• Refunds will be made using the same payment method you used for the original transaction, unless agreed otherwise.
• No fees will be charged for the refund itself.

We may withhold the refund until we have received the returned goods or until you have provided proof of having sent them back, whichever is earlier.

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5. Return of Goods

• You must send the goods back without undue delay and in any event no later than 14 days from the day you inform us of your withdrawal.
• You bear the direct cost of returning the goods.
• Returned goods must be in their original, unworn, and undamaged condition, including any packaging and certificates provided.

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6. Model Withdrawal Form

EU consumers may exercise their statutory right of withdrawal by using the electronic withdrawal function available on this page.

Please click the "Withdraw from Contract" button here or at the top of this page and submit the withdrawal form. Submitting the form constitutes a clear statement of your decision to withdraw from the contract.

Alternatively, you may use the model withdrawal form below and send it to us by email. The use of this model form is not mandatory.

 

To:
Siam Gems Club
Email: info@siamgemsclub.com

I/We (*) hereby give notice that I/We (*) withdraw from my/our (*) contract of sale of the following goods (*):
— Ordered on (*)/received on (*):
— Name of consumer(s):
— Address of consumer(s):
— Signature of consumer(s) (only if this form is notified on paper):
— Date:

(*) Delete as appropriate.
  

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7. Governing Law

This Withdrawal Policy is governed by the laws of Thailand, without prejudice to any mandatory consumer rights under the laws of your country of residence.

Related policies: Terms & Conditions · Privacy Policy

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